Terms & Conditions
Purchase Policies, Terms & Disclaimers
Wm. Penn Ticket Agency specializes in premium seating for theater, sporting events and concerts throughout the United States. We offer tickets for a broad spectrum of events. We are not affiliated nor licensed with any box office, venue, stadium, promoter, theater, hotel, sport team or any sporting association.
Any and all copyrights, trademarks, or trade names used within our web sites are for descriptive purposes only. We do not act on the authority or official permission of any of the above mentioned entities. We are able to provide availability of tickets or event access though various contacts and sources. Our ticket prices are often higher than the face value of the tickets and do reflect the effort, difficulty and costs of obtaining and reselling those tickets
ALL CONFIRMED AND COMPLETE TICKET ORDERS ARE 100% GUARANTEED.
Wm. Penn Ticket Agency will make every effort to fill your ticket order as soon as possible. However, because each event holder has varying ticket delivery policies, Wm. Penn Ticket Agency reserves the right to fill your order up to the week of the event. Wm. Penn Ticket Agency reserves the right to upgrade or downgrade seating at no additional cost to the client. (In the rare event that tickets may be downgraded, the client will be notified prior to seats being downgraded).
Payment Methods
Wm. Penn Ticket Agency accepts different methods of payment including American Express, Master Card and Visa credit cards. The billing address of the credit card must be given for verification of your card.
All Prices are in U.S. Dollars !
Wm. Penn Ticket Agency reserves the right to require a signed copy of the completed order form, along with a copy of cardholders Drivers License and Credit Card. In the event thhis is required, a form will be e-mailed to the purchaser, or we will fax one to you and it must be returned faxed to (215) 568-4326.
Pricing and availability
Wm. Penn Ticket Agency is a private ticket agency, not affiliated with Ticket Master, or any other box office venue. The price of the ticket may not be the sale price. The sale price may include a substantial service charge that reflects the cost of obtaining, reselling, and delivering the tickets. We do our best to provide the client with a variety of seating options as well as advise on those different options. We also work to provide, and continually improve, our online ticketing system which will allow you to easily purchase tickets for most events online at your convenience.
Cancelled Events
If an event is cancelled for any reason other than an act of God(rain-out, earthquake, flood, etc.), a strike, protest, lockout, catastrophic events (i.e. act of terror), or incidents of national security, we will provide a full refund for the amount that you paid for the tickets. Any shipping or handling charges are not refundable.
If an event is postponed, the tickets will be honored for the new date of the show. New tickets will not need to be issued. If you cannot make the new date, we will accept the tickets back from you on a consignment basis only. You would receive 100% of the amount that we sell them for up to the price you paid.
Wm. Penn Ticket Agency is acting only as a ticket broker or agent to facilitate the availability, sale, and delivery of the admission tickets to the event, is not a promoter or manager of the event, and, therefore, assumes no responsibility or liability for the staging of the event.
Refunds and Exchanges
Wm. Penn Ticket Agency is not responsible for lost, stolen, or damaged tickets. ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES. LOST OR STOLEN TICKETS WILL NOT BE REPLACED. IF AN EVENT IS RESCHEDULED, TICKETS PURCHASED ARE VALID FOR THE RESCHEDULED EVENT.
Delivery Policies
Wm. Penn Ticket Agency requires a signature on all deliveries. All deliveries are made using Federal Express. We do not permit any reroutes of the package. The courier will deliver it only to the address on the package. If you have any specific delivery requirements, please make those arrangements when you place the order.
Tickets are usually sent to the credit card billing address. Should you require that the order be shipped to an alternate address we will require faxed or e-mailed authorization from you. This includes a signed copy of the invoice along with legible copies of your driver’s license and credit card that was used. This is done to protect all parties from fraudulent use. If a rerouting of the package is necessitated, a surcharge fee will be applied to your credit card used to make the original purchase.
Federal Express Delivery Schedule and Pricing
All delivery times are subject to availability in your delivery area. Any other special delivery requirements can be quoted as requested.
Continental United States:
Standard 2 day delivery $15.00
Standard Overnight delivery $25.00
Priority Overnight delivery $30.00
Saturday Delivery $36.00
International quotes upon request
All rates are subject to change!
Will Call Pickup
Identification (drivers license w/picture) will be required.
Ticket Availability
Some seats that appear on our Web site are not stocked by Wm. Penn Ticket Agency. They belong to a “shared” inventory and should be available, but in some rare cases, may be sold before an order can be processed. In that situation, you will be notified within 24 hours and will be offered comparable seating options. We do our best to keep up and constantly update the Web site with ticket availability to keep it as accurate as possible.
Wm. Penn Ticket Agency reserves the right to cancel any order or request in the event of any of the following:
- Non-confirmed orders
- Exact seating requests that are not available
- Section errors/pricing errors
Same Day or After Hour Ticket Orders
Please consider logistics when ordering. If you are ordering online tickets the day of the event, please call (215) 568-4321 to confirm that the tickets you want are still available and to determine how they will be delivered to you. If you place an order after 4:30pm EST, the order will be processed the following business day so be sure that you choose the appropriate shipping method to ensure that you receive your tickets in time for your event.
Technical Issues
It is always advisable to call to confirm any Web transaction because Wm. Penn Ticket Agency cannot be held responsible for technical “Breakdowns” (such as firewall or server issues) on the part of the purchaser or a service provider such as AOL or Yahoo.
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